| Key Outcomes | Sucess Indicator | Supporting Goals | Performance Measure | Lead Responsibility | Priority |
|---|
Goals: Ensure a government that is efficient, transparent, affordable, inclusive and collaborative.Activities Key:| 1.1.Completed survey. | Improved customer satisfaction. | 1.3/1.6 Complete & analyze a customer service survey. Develop action plan based on surveys. | An understanding of how customers feel about services being delivered | City Manager and Department Heads | Immediate |
| 1.2.More frequent MGTV programming. Use website and social media to announce opportunities.. | Increase community participation and number of citizens qualified and interested in serving on Boards & Commissions. Emphasize community inclusion. | 1.3 Expand MGTV usage. Use website and social media. 1.2/1.3 Create brochure and presence at community events (ie. Oktoberfest) 1.2 Explore needs for establishing new Boards. | # new programs T:(4) new programs 1st year. | City Manager, MIS, and Human Resources. | Immediate |
| 1.3.A citizen academy with excellent participant reviews. Use website and social media to announce opportunities.. | Improved communications with the citizens and public to demonstrate and reinforce the government's accountability. | Establish citizen academy. | # citizens completing the academy T:(10) per year. | Human Resources. | Immediate |
| | Celebrate successes at Council meetings. | | | |
| | Hold citizen meetings with Mayor and Vice Mayor. | | | |
| 1.4.More jobs, stronger tax base. | Successfully partner with our governmental neighbours and private groups to bring new business and other entrepreneurial opportunities to our community. | Continue supporting the EDC, the Chamber, C-PEG's small business initiative, and other appropriate organizations. (1.4) | Adequately fund economic development activities. # of new business created, growth in tax base, unemployment level | Council | Immediate |
| | Develop stronger relationship with Henry County Leadership. | | | |
| 1.5.An independent analysis of programs, services, processes and departments has been conducted., etc. | Evaluate internal and external opportunities to combine programs, services, process and/or departments, etc. to create a more efficient and effective government. | Explore opportunities to consolidate programs, services, processes, and/or departments | Amount of cost savings and/or intangible benefits. | Council, City Manager, Department Heads, School District. | Immediate |
| 1.6.Analysis of the implications of a change in the structure of government is completed | Explore options for the change in structure of local government | 1.6 Report generated for distribution to constituent base. Develop stronger relationship with Henry County Leadership. | Cost savings to City residents. Joint strategic planning with Henry County Board of Supervisors | City Manager, City Attorney, Department Heads, and Council | Immediate |
| 1.7.Public enthusiasm and support. Increased participation on all boards, commissions, and public meetings. | Opportunities for citizens. | Promote leadership opportunities in the City. | # board/commission vacancies and participation in community opportunities. | City Manager, Human Resources | mid range |
| | Create city government internship program. | | | |
| 1.8.Cooperative programs with Harvest, NCI, PHCC, National College, Memorial Hospital, Carilion, Incubator, and others. | Public and private partnerships. | Maintain, encourage, and support leadership training and opportunities for citizens. | # public/private partners and leadership training available. | Council and Community Development. | long term |
| | 1.4 Develop stronger relationship with The Harvest Foundation. | | | |